At Apexgeeks, our Salesforce Managed Services offer businesses a comprehensive, long-term solution to maintaining and optimizing their Salesforce environment. We act as your extended team, handling all aspects of Salesforce management—from daily operations and support to enhancements and updates. Our goal is to ensure your Salesforce system evolves with your business needs, stays secure, and performs optimally without the need for a full in-house team.

What We Do at Apexgeeks

At Apexgeeks, our Salesforce Managed Services include:

• System Monitoring & Maintenance: Proactively monitoring Salesforce performance, fixing issues, and ensuring the platform runs smoothly.

• Regular Updates: Managing Salesforce releases and updates, ensuring that new features are integrated effectively without disrupting existing workflows.

• User Support: Offering ongoing technical support and troubleshooting for users, resolving issues swiftly to minimize downtime.

• Customization & Enhancements: Continuously optimizing and customizing Salesforce to meet evolving business needs, including new features, automations, and workflows.

• Data Management: Handling data backups, migrations, and cleansing activities to ensure data integrity and security.

• Security & Compliance: Ensuring that Salesforce security settings align with the latest best practices and regulatory requirements.

• Cost Optimization: Regularly reviewing usage to recommend licensing and resource adjustments, ensuring cost-effective Salesforce operations.

Responsibilities

As a part of the Salesforce Managed Services team at Apexgeeks, your responsibilities include:

• System Administration: Handling all administrative tasks within Salesforce, including user management, profiles, permissions, and role settings.

• Monitoring & Performance Optimization: Continuously monitoring Salesforce performance, addressing bottlenecks, and improving system speed and reliability.

• Issue Resolution: Troubleshooting technical issues faced by users, resolving system bugs, and ensuring smooth operations.

• Customizations & Enhancements: Implementing new features, automating processes, and making modifications to workflows based on client requirements.

• Data Management: Overseeing data health by ensuring regular backups, handling data imports/exports, and cleaning up outdated or inaccurate records.

• Release Management: Managing Salesforce’s regular updates and new feature releases, testing in sandbox environments, and ensuring proper deployment to production.

• Security Management: Ensuring compliance with data privacy and security regulations, managing data encryption, and enforcing security best practices within Salesforce.

• User Training & Support: Providing training for users to improve adoption and efficiency, and offering ongoing support for any questions or issues.

• Reporting & Dashboards: Building and maintaining reports and dashboards to provide visibility into key metrics and ensure the business gets actionable insights from the platform.